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What’s the Problem? A comprehensive problem definition approach to maximize outcomes

Industries: Professional Services Retail

Many factors contribute to the success or failure of enterprise projects, whether they be intricate analytical implementations or complex, large-scale transformations. But failure can often be traced back to one of the most critical stages of any project: problem definition. Though simple on the surface, correctly defining the problem to be solved is the most […]

Caroline Conway

04.06.2017

Financial lever analysis: Advanced analytics to align strategic, operational and financial priorities

Industries: Finance and Insurance

Operational transformation, cost optimization and innovation have become the strategic drivers of enterprise value in an increasingly complex and competitive business environment. Most companies use a mix of related assessments to prioritize, plan and realize their innovation and transformational agendas. These tools most frequently include financial analysis to project total performance, strategic analysis to assess […]

Financial analysis Problem definition Strategy

Caroline Conway

24.05.2017

Utility analytics: applying new techniques for smart network and customer management

Industries: Utilities

Digitization is opening up a host of new opportunities for the energy, environment and utilities industry to streamline productivity and efficiency, enhance customer engagement and develop new service models. This is imperative to anticipate and manage a changing environment like demanding digital customers, stringent regulations, distributed and variable energy sources and emerging energy management technologies. […]

Analytics Design Process Technology

Caroline Conway

15.05.2017

Professional services: Leveraging insights to transition from service providers to strategic partners

Industries: Professional Services

The professional services industry has been on a steady evolutionary trajectory since it emerged as a cost-saving outsourced services model a couple of decades ago. From operating call centers to executing non-core repeatable processes, the industry has expanded its professional services portfolio towards the value end of the outsourcing opportunity. Nowadays the emphasis is predominantly […]

Analytics Process Technology

Caroline Conway

01.05.2017

Manufacturing analytics: Integrating business activities

Industries: Consumer Goods Industrial Manufacturing

Manufacturing has a rich tradition of analytics – from leveraging analytics for process design and engineering to using highly analytical techniques such as lean, just-in-time and six sigma to optimize productivity and costs on the shop floor. Industry 4.0 represents the sector’s tipping point from the traditional into the digital age. This shift to Smart […]

Analytics Customer Operations Process

Caroline Conway

17.04.2017

Retail Analytics: Enabling contextually-relevant decisions

Industries: Retail

The value of data is to empower enterprise decision making: to enable fast, effective decisions with a measurable impact on operational and strategic performance. Fast and effective decisions are rooted in context. In the retail industry, the current context includes technological disruption, changing consumer expectations on access and convenience, and exceptional cost pressures. Layered on […]

Customer Innovation Operations Strategy

Caroline Conway

09.04.2017

Telecom: from fat pipes to data-driven, monetizable insights

Industries: Technology, Media and Telecom

A majority of companies across sectors like media, manufacturing, and financial services believe that telecommunications firms could be a better source for customer insights than even Google. Yet, almost half of the same brands are not ‘aware of operators’ ability to even offer these insights.’ This gap between opportunity and ability is one of the […]

Customer Design Maturity and resilience Operations

Caroline Conway

02.04.2017

Realizing Value through Analytics

Industries: Finance and Insurance

Over the past few years, the sentiment that analytics and big data are not delivering business value has grown. In a 2015 Xerox Forrester survey of business stakeholders, 44% of respondents said analytics and big data are overrated or deliver insignificant benefits. Only 8% described these tools as business critical. More recently, the Harvard Business […]

Analytics Implementation Maturity and resilience Problem definition Strategy

Caroline Conway

23.02.2017